FREQUENTLY ASKED QUESTIONS


ORDERING

  • We are taking every preventative measure we can in dealing with Covid-19. Our inventory is washed in a commercial dishwasher with commercial grade detergents and sanitizers as well as high heat drying temps. We use new plastic bags every time to store and protect the inventory. Our linens are washed with detergent as well as a laundry sanitizer and wrapped in plastic for your protection. We also comply with state and local guidelines regarding masks, social distancing, etc. during deliveries and pick-ups. You can rest easy knowing that we take pride in ensuring that everything is clean and sanitized for your event and you and your guests.

  • We now use Goodshuffle’s Wishlist function to add items you like to your order! Simply press the + in the top right of each item picture you like, and it will be added to your wishlist basket in the bottom right! Be sure to add what quantities you require!

    Then, it’s time for the deets! Add your Name, Event Date, Event Venue, Event type, and your relation to the Event (Be sure to double check your Quantities and note any other questions or details)! In a day or two, we will send over a proposal with specific pricing for your items!

    If you are satisfied with the items and prices on the proposal, the next steps are getting a deposit, a signed contract and credit card on file for incidentals.

  • No we do all types of events! We do weddings, baby showers, birthdays, anniversaries, corporate events, cocktail parties, dinner parties, engagement parties, private dinners, brunches etc. There’s no party big or small that we can’t do!

  • Just to give you an idea of how things work on our end, pricing is a la carte and based on your event needs.

    Glassware and barware is $2.50 - $3.50 per glass.

    Metallics are $2.50-$3.00 per piece.

    Chargers are $4.00-$6.75 per piece.

    Flatware is $1.80 - $2.00 per piece.

    Dinnerware ranges:

    Bread/appetizer plates start at $1.50,

    Salad/dessert plates start at $2.00

    and Dinner plates start at $3.00

    Napkins are $3.00 - $4.25 per piece

    Runners are $15.00 - $65.00 per piece

    To build out your proposal, add each rental item to ‘My Wishlist’ and we’ll send you a custom quote!

  • No minimum! You can rent as much or as little as you want. Delivery or Shipping Fees do apply.

  • No worries! We will do our best to accommodate. If your event is in 2 weeks or less we require an online payment (card, ACH or Zelle) and the order has to be paid in full at the time of signature.

  • Due to a high demand for inventory, we recommend placing the order as soon as possible. We cannot guarantee availability of items until an order has been placed, contract has been signed and 50% deposit has been paid.

  • Unfortunately, we do not hold items as it is first come first serve. Proposals are good for 1 week from being sent. Once the week is up the items are put back into inventory. Contract and deposits are due within 24 hours. If another client books we will do our best to be able to accommodate both orders but it is not guaranteed.

  • Absolutely! We understand things happen, especially in today’s crazy world! We are always happy to help and will do our best to accommodate those changes, however certain restrictions do apply. See Payments for more details. Please email us any updates/revisions/changes.

  • The Damage Waiver is a non-refundable 10% amount of the rental order (before fees). It covers damages/broken rentals within the 10% amount. It does not cover lost/missing/non-returned items or rentals used improperly. Clients can waive it however they will be responsible for any damaged/broken rentals after the event. Please see our full Terms and Conditions for more information.

DELIVERIES, WILL- CALL AND shipmenTS

  • We are based in beautiful sunny San Diego County! We service San Diego County, Temecula Valley, Riverside County, Orange County, Los Angeles, Palm Springs and Santa Barbara. Some areas may incur an Overnight Fee. We are willing to travel beyond these locations! Inquire for pricing and fees.

  • Of course! You’re welcome to Will-Call your order from our warehouse that’s located in Fallbrook, CA. A small Will-Call Fee will apply which covers the crew to clean, pull & pack the pieces for you.

  • You can pick up your order up to 2 days prior to your event date. You will schedule what day/time beforehand so we can ensure everything is ready for you. Please keep these things in mind when picking up:

    - Please be on time when given a window for pick up as sometimes we have multiple in a day. We understand things happen so stay in touch if an emergency arises etc….

    -Based on the size of your rental order we do require certain types of vehicles necessary for pick ups.

    -All orders will be returned on Monday after the event. Please return on arranged date and time, we understand things happen so make sure to stay in touch so late charges won’t apply.

  • Delivery includes Same Day drop-off of the order as well as the pick-up of it at the end of the night. It does not include the set up of the rentals or repacking the rentals at the end of the event.

    The fee includes the vehicle maintenance, gas, time spent traveling and labor.

  • We totally can! A Set-Up fee will apply. Contact us for specific pricing.

  • Depending on our events schedule that may be arranged. Additional Fees may apply.

  • We require a signature from either someone from your party, planner/coordinator or banquet/catering manager verifying that we did deliver the order.

  • At this time we only ship non-breakable items such as napkins, runners, flatware and our non-breakable chargers, glassware and dinnerware. We do not ship any of our other inventory due to breakage and too high of shipping costs. Special requests may be taken depending on what the item is/when it is needed/how many is needed. Please inquire if you have a special request.

  • Of course! We ship within the state all the time! Again, we can only ship non-breakable items. Special requests may be taken depending on what the item is/when it is needed/how many is needed.

  • The Shipping Fee is dependent on order size, order weight and location. It also includes a pre-paid return label as well.

  • All items need to be shipped back the Monday following the event. If the shipment is not shipped back on Monday, a per day Late Fee will be charged to the final invoice.

  • Nope! Just put them back in the box and ship them back to us. We’ll take care of the rest! We do ask that they are free of any food or completely wet.

PAYMENTS AND CANCELLTIONS

  • The deposit is 50% of your total order amount and is non-refundable.

  • Deposits can be paid by check, ACH, Zelle or credit/debit card. All credit/debit cards and ACH payments incur a processing fee that is added to your order. Checks and Zelle do not have any fees. We do not take Venmo or Paypal.

  • If the invoice in full, all counts are considered final and no money will be refunded.

  • We require a 50% deposit to secure the date and the rentals. Final balances/payments are due 2 weeks prior to the event date. If balances are paid after the due date fees may apply.

  • We understand things happen and you might not have your event. Please notify us as soon as possible so we can start the cancellation process. Unfortunately the deposit is non-refundable. If the order has been paid in full no money can be returned.

    Cancellations within 30 days or less of your Event Date will be charged the remaining balance and no refunds will be given.

  • Absolutely! The Event can be rescheduled one time to a later date. Rental items on the current invoice may not be available and the client will have to select substitute rentals and pricing may increase.

Rentals

  • We pride ourselves on sourcing the highest quality items that still are very curated and unique. We wash everything either in a commercial washer or by hand (due to the delicate nature of some pieces) and hand polish every piece before it gets packed back in crates and bagged for storage. We inspect every glass, plate and linen that comes back for any damage. Our linens are laundered in small batches and inspected for major stains, holes, etc. and are hand pressed before each event and any napkin that is damaged we do not send out.

  • All plates need to be scraped free of food and debris and placed back in their appropriate crates. Any glassware needs to be free of liquid or garnishes and placed in their appropriate crates. No need to clean/wash anything as we take care of that! Rinsing is appreciated but not required.

  • Our linens are specialty and include variations in sizing and coloring due to washing and normal wear and tear which are part of their unique character. We do our best to photograph the collections and their variations.

  • Unfortunately, we cannot accommodate specific requests about certain colors, shades, styles, patterns, etc. of the rentals in the collections that contain a mix of colors or sizes—the beauty is in the variety!

  • Currently we do not have a showroom but other arrangements can be made. Please send us an email and we can schedule something!

  • Of course! We are happy to send over digital mockups of your tablescape. Colors may vary based on phone or computer calibration.

  • Unfortunately at this time we do not sell any of our rentals.

  • Totally! You can pick-up the items complimentary from our warehouse location. All we ask is a 48 hour notice to pull items.

    All samples are sets of (1) unless requested for more with a max of (4).

    We also can ship non-breakable items and napkins. If you are needing samples of breakable items please send us an email. All we ask is that you cover the cost of shipping.

  • Most of our collections can accommodate events sized 150+, however there are some collections that can accommodate more. Please email for specifics.

  • Accidents happen and things walk off, we understand that. If the damaged/broken items are covered under the Damage Waiver no other action is needed. If there are missing/lost/unreturned items, replacements fees are charged at current market value and will be totaled once your order is returned and reconciled at our warehouse. This may take up to 10-14 days.

    If you find the item, yay! You may return it to us either in person or by shipping.

  • Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it.

  • Of course! We love showing off our goodies :)

    You can either fill out our inquiry form or send us an email with the details of your shoot. Availability is limited based on events and projects schedule.

Have another question not listed or answered? Email us! We are happy to answer any and all!